Q: What to do if the cross-in transaction is always loading?

A: Click on the BTC txid, enter mempo, and confirm whether this transaction has been confirmed by 4 blocks. If it has been confirmed by more than 4 blocks and is still not successful, please go to discord to report the issue https://discord.gg/merlinchain

Q: What to do if the cross-out transaction is always loading?

A: Complete the cross-chain exit within 72 hours of initiating the transaction; if it has been more than 72 hours and the cross-chain exit has not been successful, please go to discord to report the issue https://discord.gg/merlinchain

Q: What to do if the message "insufficient balance" is displayed during cross-chain entry?

A: Please make sure that you have reserved enough BTC for the gas fee, do not transfer all the BTC.

Q: How to deal with the failure shown in the cross-chain exit record?

A: If the on-chain processing fails, please initiate the cross-chain exit again.